Contact Center as a Service

Contact Center as a Service (CCaaS) is a Software as a Service (SaaS) solution that replaces traditional brick-and-mortar call centers platforms, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.

Required Info

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Current call/contact center solution (check all that apply)
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Required Contact Center Features
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What channels will agents utilize now or in the future?
Compliance Standards Required
Do you require any of the following Artificial Intelligence capabilities?

Helpful Info:

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Agent Location(s) in Scope
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