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4 Actions to Ensure Your Tech Investments Pay Digital Dividends in 2023 according to Gartner research.


According to the 2023 Gartner CIO Agenda, there are four key actions that CIOs can take to ensure that their technology investments deliver the expected digital dividends.


Firstly, CIOs should focus on building resilience into their digital systems and processes to mitigate the impacts of unexpected disruptions. This can be achieved through measures such as investing in secure and scalable cloud-based infrastructure, implementing real-time monitoring and predictive analytics, and establishing robust business continuity and disaster recovery plans.


Secondly, CIOs should prioritize user experience by creating more intuitive and user-friendly interfaces that enable employees and customers to interact with technology more easily and efficiently. This can involve leveraging emerging technologies such as artificial intelligence and natural language processing to automate routine tasks and improve the accuracy and speed of decision-making.


Thirdly, CIOs should cultivate a culture of innovation and experimentation by encouraging cross-functional collaboration, investing in agile methodologies, and creating a safe environment for risk-taking and learning from failure. This can help to drive continuous improvement and foster a more dynamic and adaptive organization that is better able to respond to changing market conditions.


Finally, CIOs should measure and communicate the value of digital investments in business terms that resonate with senior leadership and other stakeholders. This requires establishing clear metrics and performance indicators that track the impact of technology investments on key business outcomes such as revenue growth, cost savings, and customer satisfaction. By demonstrating the value of technology investments in these terms, CIOs can secure the support and resources they need to deliver the digital dividends that senior leadership expects.


What are the major challenges shared by CIOs in fulfilling the four key actions suggested by Gartner in 2023?


CIOs face several challenges in fulfilling the four key actions suggested by Gartner in 2023, including:

  1. Budget constraints: Many CIOs face budget constraints that limit their ability to invest in new technology solutions or hire additional staff to support digital initiatives.

  2. Talent shortages: There is a shortage of skilled IT professionals with the expertise needed to manage and implement complex digital initiatives.

  3. Legacy systems: Legacy systems can be a major roadblock to implementing new digital solutions. Many CIOs are still working with outdated systems that are difficult to integrate with new technology.

  4. Data security: As organizations become more reliant on digital solutions, the risk of data breaches and cyberattacks increases. CIOs must ensure that their systems are secure and that they have the right protocols in place to protect their organization's sensitive data.

  5. Resistance to change: Change management can be a significant challenge, especially when it involves replacing established systems and processes with new technology solutions. CIOs must work closely with other executives and stakeholders to ensure that there is buy-in for new initiatives and that they are properly implemented and adopted.




TBaaS (Technology Brokerage-as-a-Service) can help organizations address the major challenges faced by CIOs and accomplish the four key actions identified by Gartner in several ways:


Aligning technology investments with business objectives: TBaaS can help organizations identify and prioritize technology investments that align with their business objectives. By evaluating the technology landscape and assessing the needs of the organization, TBaaS can help CIOs and technology executives ensure that their technology investments are in line with the overall strategy and goals of the organization.


Accelerating the delivery of digital initiatives: TBaaS can help organizations accelerate the delivery of digital initiatives by providing access to a team of experts who can evaluate and recommend the latest technologies and help negotiate contracts with vendors. By leveraging the expertise of TBaaS, organizations can reduce the time it takes to identify and implement digital solutions, allowing them to realize the benefits of these initiatives more quickly.


Driving innovation: TBaaS can help organizations drive innovation by keeping them up to date on the latest technology trends and helping them identify emerging technologies that can help them stay ahead of the competition. By leveraging the expertise of TBaaS, organizations can ensure that they are always aware of the latest technologies and can take advantage of them as they become available.


Managing technical debt: TBaaS can help organizations manage technical debt by evaluating their existing technology investments and identifying areas where they can consolidate or eliminate redundant systems. By optimizing their technology portfolio, organizations can reduce the complexity and cost of their IT infrastructure, freeing up resources for new investments.


Overall, TBaaS can help organizations accomplish the four key actions identified by Gartner by providing them with access to a team of experts who can help them align their technology investments with business objectives, accelerate the delivery of digital initiatives, drive innovation, and manage technical debt. By leveraging the expertise of TBaaS, organizations can ensure that their technology investments are delivering the digital dividends that senior leadership expects.


Ron Salazar


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