Fireside Chat: AI meets CX

eileen260
Apr 2, 2025
1 min read

A dynamic conversation on the future of AI in customer experience between Michael Spartz, Director of Partner Sales at NICE, and Hunter Edmisten, a seasoned Sales Engineer with 15 years in the tech sector.

AI Meets CX explored how AI-driven solutions are transforming customer interactions, enhancing efficiency, and driving business success.

Gain insights on the evolving CX landscape, the role of AI in optimizing customer engagement, and how businesses can leverage technology to stay ahead.

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Our unique Technology Brokerage-as-a-Service (TBaaS) offering gives you access to vendor-neutral guidance, proven frameworks, and subject matter expertise—so you can move forward with clarity, not confusion.

Whether you're evaluating new tech, reassessing your roadmap, or just need a second opinion, we're here to support.

Reach out anytime at TechnologyAdvisors@mr2solutions.com for a quick, no-pressure conversation. Let’s see how we can help.

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About the Author

Ron Salazar Founder & CEO, MR2 Solutions | Creator of TBaaS™ | Founder, CTL Network

Ron Salazar is a technology executive and strategic advisor with over 20 years of experience leading digital transformation across multiple industries. He is the founder of MR2 Solutions and the CTL Network, where his work focuses on elevating IT leadership by helping organizations make clear, informed, and forward-thinking technology decisions amid rising complexity, cost pressures, and cyber risk.

To address the bias and fragmentation common in technology decision-making, Ron created Technology Brokerage-as-a-Service (TBaaS™) - a vendor-neutral framework designed to simplify IT strategy across cloud, cybersecurity, AI, communications, and infrastructure modernization. Under his leadership, MR2 Solutions has grown into an ecosystem of 400+ technology providers and advisors, while the CTL Network brings together CIOs, CTOs, CISOs, and senior IT leaders to collaborate, learn, and lead with confidence.

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