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Cloud-based Contact Center

A better way to manage your digital customer interactions

Cloud-based Contact Center

Contact Center as a Service (CCaaS) delivers call and contact center functions and capabilities as a service paid via a monthly subscription model. CCaaS features include inbound and outbound communication channels such as voice, email, webchat and social media integration, as well as robust reporting capabilities to measure agent productivity and schedule forecasting. Machine learning and Artificial Intelligence (AI) are rapidly becoming a core component of next-generation contact centers to enhance customer service by providing quick answers to FAQs without needing a live agent.

Why Consider It?

1. Improve Customer Service

2. Data Analytics

3. Expand talent pool

4. Line of business application integration

5. AI/ Machine learning

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