MR2 Backoffice Technology Advisory and Engineering Team
Strategic IT Guidance. Real-World Execution.
The MR2 Technology Advisory & Engineering Team brings together senior technology leadership and hands-on engineering expertise to help organizations move complex IT initiatives forward with clarity and confidence.
Our team includes fractional CIOs and CISOs, solutions architects, project managers, pricing analysts, and subject matter experts across cloud, networking, security, and enterprise infrastructure. We work alongside your internal teams as a trusted extension of your organization—bridging strategy, execution, and vendor evaluation.
Rather than pushing products or preferred vendors, we focus on outcomes: aligning technology decisions with business priorities, risk tolerance, and long-term growth.
What We Deliver
We support organizations through every phase of a technology initiative, including:
-
Translating business goals into clear technical requirements
-
Evaluating and comparing technology platforms and providers
-
Mapping your needs against a broad ecosystem of service providers
-
Shortlisting a small number of best-fit solutions for efficient evaluation
Our expertise spans:
-
Managed & Public Cloud
-
Security & Compliance
-
Unified Communications (UCaaS)
-
Contact Center Platforms (CCaaS)
-
SD-WAN & SASE
-
Colocation & Data Center Services
-
Enterprise Technology & Vendor Management
Because MR2 is vendor-agnostic and supplier-neutral, our recommendations are driven solely by what fits your environment—not by incentives or partnerships. The result is practical guidance, transparent comparisons, and solutions designed specifically for your organization.
Intelligent Quick Assessment
In every engagement with our clients, we have 3 Key Objectives :
At the heart of our process are series of IQAs (intelligent quick assessments). These IQAs are pre-compile questionnaires specifically designed for various IT initiatives listed below.
Using our online IQA, gives us a huge advantage of curating technology solutions on behalf of our customers. We are able to perform a technology heatmap of any particular set of requirements against our massive portfolio of technology providers and down select 2-3 relevant providers that our clients can choose from and evaluate.
Click on any desired links below and submit your request to get started.
Backup & Disaster Recovery
Backup as a Service (BaaS) protects the data, and typically allows for recovery of a file or server back to the customer's on-prem environment. Disaster Recovery as a Service (DRaaS) protects the business, and allows for recovery of the entire IT environment (servers, storage, networking, apps, data) in the cloud.
Colocation provides a secure data center environment for your IT infrastructure. The provider takes care of power, cooling, rack space, and bandwidth.
Connectivity encompasses WAN (SD-WAN, MPLS, VPN), Internet (fiber, broadband), point-to-point, voice, and more. It includes services from both traditional telecom and regional fiber providers.
This lightweight version of the Connectivity IQA captures only the most essential fields needed to obtain pricing. For a more detailed assessment, consider completing the full Connectivity IQA.
Contact Center as a Service is a SaaS solution that replaces traditional brick-and-mortar call centers, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.
Desktop as a Service (DaaS) provides virtual desktops to end users, allowing them to use any device (laptop, tablet, phone, thin client). It differs from VDI (Virtual Desktop Infrastructure) in that the provider hosts and manages the desktop virtualization platform.
Discovery assessment to take stock of a customer's current state and identify possible opportunities. Use this when you haven’t narrowed the scope to a specific IQA! NOTE: The output does not flow to the SE team; instead, review with your channel manager to determine next steps.
Email & Productivity is a managed SaaS solution providing hosted email, web & desktop applications (word processing, spreadsheet, presentation, etc.), file storage, and optionally voice. Popular solutions include Microsoft’s Office 365 & Microsoft 365, and Google’s G Suite.
This IQA is for general engineering inquiries.
Help Desk Services consist of outsourced help desk staffing, and do not typically include ticketing software. They can replace an internal help desk entirely, or provide augmentation during peak hours. Help Desk Services can reduce overhead, improve service, and increase productivity.
Hosted Fax or eFax is a scalable, highly available Internet service that replaces fax machines and fax servers. Users are able to securely send and receive documents using their phones or laptops.
Infrastructure as a Service (IaaS) provides virtual or physical servers on demand. The servers, storage, and network hardware are located in the provider's data center and abstracted from the customer.
Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) are the top three public cloud platforms. When building and maintaining a public cloud environment, businesses often turn to Managed Services Providers (MSPs), for help with initial assessments and migrations, to ongoing security, compliance, backup, and DevOps, and all things in between.
Managed Services are generally remote, 24x7 services for IT infrastructure. They include proactive monitoring and alerting, patch management, engineering support, reporting and metrics, help desk for end users, and related maintenance and support. Managed Services support various IT environments, including on-premises, colocation, private cloud, and public cloud (AWS, Azure, Google, etc.).
Mobility is an approach to work in which employees can do their jobs from anywhere using a variety of devices (i.e. smartphones, tablets) for business purposes. Broadly, Mobility may include cellular voice & data plans, mobile telecom expense management (TEM), mobile device management (MDM) software, and mobility services (device ordering, kitting, repairs, reporting, inventory mgmt., etc.).
SD-WAN is an evolutionary approach to the WAN that offers simplified management, quick turn-up, better application performance, improved resiliency, and cost savings when compared to traditional approaches. SASE, or Secure Access Service Edge, represents the convergence of networking and security functionality.
Security covers a broad range of services, from managed firewalls and IDPS to DDoS mitigation and SIEM. Leading solutions analyze behavior to detect ever-changing threats, communicate with multiple systems to provide a comprehensive view into the environment, and include: 24/7/365 Security Operations Center (SOC) support for event notification and remediation.
SIP trunking is a method of delivering voice over the Internet (VoIP), replacing legacy solutions such as analog lines (POTS) and digital PRIs. SIP trunks are delivered to a PBX over dedicated circuits or existing public/private connectivity.
Technology Expense Management (TEM) involves the analysis of telecom service orders, inventory, bills and disputes, in order to reduce telecom spend. Telecom Management includes a la carte outsourced services across a business's entire telecom lifecycle, from initial orders to ongoing management to contract terms. It can include auditing, inventory creation, project management, trouble ticket management, and escalation management.
Unified Communications as a Service (UCaaS) is a managed PBX environment in the cloud that provides phone services to end users. It replaces on-prem PBXs as well as SIP, PRIs, and POTS lines.
Microsoft Teams is a workstream collaboration tool bundled with Microsoft/Office 365 licensing. Its features include persistent individual/group instant messaging, presence, audio/web/video meetings, file sharing, and (optionally) Cloud PBX to replace or augment an existing phone system. Microsoft partners with a large ecosystem of service providers who offer multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft.
During this global crisis, many companies are implementing work from home (WFH) policies to keep their employees safe. However, this puts a burden on both IT staff and end users, to maintain the levels of security and productivity they've grown accustomed to. This is where cloud and managed IT providers come into play. They can implement solutions rapidly and effectively so that businesses can bridge the IT gap and focus on what really matters.