MR2 Backoffice Technology Team

Roles & Responsibilities
 

Our back-office technology team consist of various technology resources and expertise ranging from fractional CIOs / CISOs to subject matter experts, solutions architects, project managers, pricing analysts and technology advisors.    

 

We serve as an extension of your IT organization to help you operationalize any of your upcoming IT initiatives.  Collectively, our back-office technology team is trained and in tune with the latest trends, advancements with deep knowledge of prominent industry leaders and emerging technologies.

 

Our services and expertise are focused on Managed Cloud, Security, Unified Communications, Contact Center technologies, SDWAN, Colocation and Enterprise Technology Management.

 

Focusing on business outcomes, we do much of the heavy lifting to help you define your requirements, evaluate potential technology providers and perform a technology heat map of your particular set of requirements against our massive portfolio of technology providers.

 

We are vendor agnostic and supplier neutral.  As a result, we can bring you the best of breed solution that is bespoke to your needs.  In addition, our team can arm you with the correct information and provide valuable insights to help you make a more confident and sound technology purchasing decision for your organization.

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Intelligent Quick Assessment

In every engagement with our clients, we have 3 Key Objectives :

1. DRIVE INNOVATION

At the heart of our process are series of IQAs (intelligent quick assessments). These IQAs are pre-compile questionnaires specifically designed for various IT initiatives listed below.  

Using our online IQA, gives us a huge advantage of curating technology solutions on behalf of our customers.  We are able to perform a technology heatmap of any particular set of requirements against our massive portfolio of technology providers and down select 2-3 relevant providers that our clients can choose from and evaluate.

Click on any desired links below and submit your request to get started.

 

Backup & Disaster Recovery

Backup as a Service (BaaS) protects the data, and typically allows for recovery of a file or server back to the customer's on-prem environment.   Disaster Recovery as a Service (DRaaS) protects the business, and allows for recovery of the entire IT environment (servers, storage, networking, apps, data) in the cloud.

 

Colocation

Colocation provides a secure data center environment for your IT infrastructure. The provider takes care of power, cooling, rack space, and bandwidth.

 

Connectivity

Connectivity encompasses WAN (SD-WAN, MPLS, VPN), Internet (fiber, broadband), point-to-point, voice, and more. It includes services from both traditional telecom and regional fiber providers.

 

Connectivity Lite

This lightweight version of the Connectivity IQA captures only the most essential fields needed to obtain pricing. For a more detailed assessment, consider completing the full Connectivity IQA.

 

 

Contact Center as a Service

Contact Center as a Service is a SaaS solution that replaces traditional brick-and-mortar call centers, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.

 

Desktop as a Service

Desktop as a Service (DaaS) provides virtual desktops to end users, allowing them to use any device (laptop, tablet, phone, thin client). It differs from VDI (Virtual Desktop Infrastructure) in that the provider hosts and manages the desktop virtualization platform.

 

Discovery

Discovery assessment to take stock of a customer's current state and identify possible opportunities. Use this when you haven’t narrowed the scope to a specific IQA! NOTE: The output does not flow to the SE team; instead, review with your channel manager to determine next steps.

 

Email & Productivity

Email & Productivity is a managed SaaS solution providing hosted email, web & desktop applications (word processing, spreadsheet, presentation, etc.), file storage, and optionally voice. Popular solutions include Microsoft’s Office 365 & Microsoft 365, and Google’s G Suite.

 

General Inquiry

This IQA is for general engineering inquiries. 

 

Help Desk

Help Desk Services consist of outsourced help desk staffing, and do not typically include ticketing software. They can replace an internal help desk entirely, or provide augmentation during peak hours. Help Desk Services can reduce overhead, improve service, and increase productivity.

 

Hosted Fax

Hosted Fax or eFax is a scalable, highly available Internet service that replaces fax machines and fax servers. Users are able to securely send and receive documents using their phones or laptops.

 

Infrastructure as a Service

Infrastructure as a Service (IaaS) provides virtual or physical servers on demand. The servers, storage, and network hardware are located in the provider's data center and abstracted from the customer.

 

Managed Public Cloud

Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) are the top three public cloud platforms. When building and maintaining a public cloud environment, businesses often turn to Managed Services Providers (MSPs), for help with initial assessments and migrations, to ongoing security, compliance, backup, and DevOps, and all things in between. 

 

Managed Services

Managed Services are generally remote, 24x7 services for IT infrastructure. They include proactive monitoring and alerting, patch management, engineering support, reporting and metrics, help desk for end users, and related maintenance and support. Managed Services support various IT environments, including on-premises, colocation, private cloud, and public cloud (AWS, Azure, Google, etc.).

 

Mobility

Mobility is an approach to work in which employees can do their jobs from anywhere using a variety of devices (i.e. smartphones, tablets) for business purposes. Broadly, Mobility may include cellular voice & data plans, mobile telecom expense management (TEM), mobile device management (MDM) software, and mobility services (device ordering, kitting, repairs, reporting, inventory mgmt., etc.).

 

SD-WAN & SASE

SD-WAN is an evolutionary approach to the WAN that offers simplified management, quick turn-up, better application performance, improved resiliency, and cost savings when compared to traditional approaches. SASE, or Secure Access Service Edge, represents the convergence of networking and security functionality.

 

Security

Security covers a broad range of services, from managed firewalls and IDPS to DDoS mitigation and SIEM. Leading solutions analyze behavior to detect ever-changing threats, communicate with multiple systems to provide a comprehensive view into the environment, and include: 24/7/365 Security Operations Center (SOC) support for event notification and remediation.

 

SIP Trunking

SIP trunking is a method of delivering voice over the Internet (VoIP), replacing legacy solutions such as analog lines (POTS) and digital PRIs. SIP trunks are delivered to a PBX over dedicated circuits or existing public/private connectivity.

 

Technology Expense Management

Technology Expense Management (TEM) involves the analysis of telecom service orders, inventory, bills and disputes, in order to reduce telecom spend. Telecom Management includes a la carte outsourced services across a business's entire telecom lifecycle, from initial orders to ongoing management to contract terms. It can include auditing, inventory creation, project management, trouble ticket management, and escalation management. 

 

UCaaS

Unified Communications as a Service (UCaaS) is a managed PBX environment in the cloud that provides phone services to end users. It replaces on-prem PBXs as well as SIP, PRIs, and POTS lines.

 

UCaaS: Microsoft Teams

Microsoft Teams is a workstream collaboration tool bundled with Microsoft/Office 365 licensing. Its features include persistent individual/group instant messaging, presence, audio/web/video meetings, file sharing, and (optionally) Cloud PBX to replace or augment an existing phone system. Microsoft partners with a large ecosystem of service providers who offer multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft. 

 

Work from Home

During this global crisis, many companies are implementing work from home (WFH) policies to keep their employees safe. However, this puts a burden on both IT staff and end users, to maintain the levels of security and productivity they've grown accustomed to. This is where cloud and managed IT providers come into play. They can implement solutions rapidly and effectively so that businesses can bridge the IT gap and focus on what really matters.