Help Desk IQA | MR2 Solutions

Overview

What is the goal of this project? Why are you considering a new Help Desk provider?

Which services are you looking for?

End User Help Desk

Managed IT Services

Other

Which assets do you need managed?

Compliance Standards Required

Details

# End Users Supported (numeric only)

# Offices Supported (numeric only)

Estimated # Tickets/Month (numeric only)

Desired Support Model

On-Site

Remote

Mix of Both

Desired Support Coverage:

8-5 M-F

24/7/365

Other

Please provide estimated % breakdown of tickets by type.

Language Requirements

English

Spanish

Other

Current Support

How is support provided today?

Internal Team

Outsourced (US)

Outsourced (Offshore)

Other

# Current Agents (numeric only)

What are the top three issues or challenges you would like to improve on?

Which Software Products are in use today?

Call Center

ITSM / Ticketing

None

Other

Are you interested in new support/ticketing software?

Supported Systems

Which areas does your help desk need to support?

Please describe any additional services the help desk must support.

Please list any common complaints or issues from end users.

Helpful Information

Expected 'Go-Live' Date for this Project:

Budget (per month)

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Help Desk

Overview

Details

Current Support

Supported Systems

Helpful Information

Administration